Americana Global Professional Detailing Products | Proudly Made In The USA 🇺🇸 | We Support American Manufacturing And Control Our Entire Supply Chain, Ensuring You Always Get What You Need | Orders Placed On Americanaglobal.com Are Processed And Fulfilled Within 48 Hours—7 Days A Week, 365 Days A Year | Americana Global Professional Detailing Products | Proudly Made In The USA 🇺🇸 | We Support American Manufacturing And Control Our Entire Supply Chain, Ensuring You Always Get What You Need | Orders Placed On Americanaglobal.com Are Processed And Fulfilled Within 48 Hours—7 Days A Week, 365 Days A Year |
Americana Global Professional Detailing Products | Proudly Made In The USA 🇺🇸 | We Support American Manufacturing And Control Our Entire Supply Chain, Ensuring You Always Get What You Need | Orders Placed On Americanaglobal.com Are Processed And Fulfilled Within 48 Hours—7 Days A Week, 365 Days A Year | Americana Global Professional Detailing Products | Proudly Made In The USA 🇺🇸 | We Support American Manufacturing And Control Our Entire Supply Chain, Ensuring You Always Get What You Need | Orders Placed On Americanaglobal.com Are Processed And Fulfilled Within 48 Hours—7 Days A Week, 365 Days A Year |

Returns & REfunds

Americana Global

Returns & Refunds Policy

Americana Global, Inc.
Last updated: 8.25.26

We stand behind every product we make. If something isn't right, we want to fix it. This policy explains when and how you can return a product, how refunds are issued, and what to do if your order arrives damaged or incorrect.

1. Return Window

You may request a return within 30 days of the delivery date of your order.

Requests made after 30 days may be reviewed on a case-by-case basis but are not guaranteed.

2. What Can Be Returned

To be eligible for a return, an item must be:

  • Unopened and unused, with any factory seal intact
  • In its original packaging, including caps, labels, and inserts
  • Accompanied by proof of purchase (order number or receipt)

Unused pads, applicators, mitts, buckets, foam cannons, and other tools in resalable condition are also eligible under the same 30-day window.

3. What Cannot Be Returned

For safety, regulatory, and product-integrity reasons, the following are final sale:

  • Opened or used chemical products. Once a container has been opened, we cannot verify contents or dilution, and federal transportation rules restrict the return shipment of opened chemical products. These items cannot be resold and are not eligible for return.
  • Used pads, applicators, mitts, or clay products. Any item showing product residue, compound loading, or surface wear.
  • Partially opened bundles or kits. Kits must be returned complete and unopened. Individual components of a bundle cannot be returned separately.
  • Items marked "Final Sale," "Clearance," or "Closeout" at the time of purchase.
  • Free or promotional items, which carry no independent cash value.
  • Custom, special-order, or private-label products, including branded display boxes.

If a product is defective or was damaged in transit, Section 6 applies instead — those items are always covered regardless of whether they were opened.

4. How to Start a Return

  1. Email info@americanaglobal.com with the subject line "Return Request – [Your Order Number]."
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Returns sent without an RMA number cannot be processed or refunded. Please do not ship anything back before you receive one — we need to route chemical products to the correct facility.

5. Return Shipping and Restocking

  • Customer-initiated returns (change of mind, ordered the wrong item, no longer needed): the customer is responsible for return shipping costs. A [15]% restocking fee may be applied to cover inspection and repackaging.
  • Our error (wrong item shipped, defective product, damaged in transit): we cover return shipping in full, and no restocking fee applies. We will provide a prepaid label.
  • Original shipping charges are non-refundable except where the return is the result of our error.
  • If your order qualified for free shipping and a return brings the remaining order value below the free-shipping threshold, the original outbound shipping cost may be deducted from your refund.

Please pack returns securely. Items that arrive damaged due to inadequate packaging may receive a reduced refund or be declined.

6. Damaged, Defective, or Incorrect Orders

Inspect your order on arrival. If anything is leaking, damaged, defective, or not what you ordered:

  • Contact us within 7 days of delivery at info@americanaglobal.com
  • Include your order number, a description of the issue, and photographs of the product, the damage, and the shipping carton

We will replace the item or issue a full refund, including shipping, at your option. You will not be asked to return a leaking or damaged chemical container — please dispose of it in accordance with the disposal instructions on the label and your local regulations.

7. Refund Processing

Once your return arrives at our facility, we inspect it within 5 business days and notify you of the outcome by email.

  • Approved refunds are issued to the original payment method.
  • Refunds typically appear on your statement within 5–10 business days of approval, depending on your bank or card issuer.
  • We do not issue refunds by cash, check, or to an alternate payment method.
  • If a return is declined, we will explain why and, at your request, return the item to you at your expense.

8. Order Changes and Cancellations

We fulfill orders within 48 hours, seven days a week, so the window to change or cancel an order is short.

To request a change or cancellation, email info@americanaglobal.com immediately with your order number. If the order has not yet been packed, we will cancel it and refund you in full. If it has already shipped, the standard return process in Section 4 applies.

9. Shipping Restrictions on Chemical Products

Several Americana Global products are classified as consumer commodities subject to U.S. Department of Transportation packaging and labeling requirements. As a result:

  • Certain products cannot be shipped by air or to some destinations
  • Returns of these products must follow the shipping method specified in your RMA instructions
  • We cannot accept returns of chemical products that were repackaged, decanted, or transferred into another container

10. Wholesale, Dealer, and Distributor Orders

Returns on wholesale, dealer, and distributor orders are governed by the terms of your dealer or purchase agreement with Americana Global, Inc. Where that agreement is silent, this policy applies. Bulk, palletized, and special-order quantities are generally non-returnable. Contact your account representative before initiating any wholesale return.

11. Exchanges

We do not process direct exchanges. To exchange an item, request a return under Section 4 and place a new order for the item you want. This gets the correct product to you faster than holding your replacement until the return arrives.

12. Payment Disputes

If there is a problem with your order or your charge, please contact us first at info@americanaglobal.com. We resolve the overwhelming majority of issues within one business day. Filing a dispute with your bank before contacting us adds weeks to a process we can usually complete immediately.

13. Contact Us

Americana Global, Inc.
5751 Copley Dr, Suite C
San Diego, CA 92111

Email: info@americanaglobal.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

We reply to email within 48 hours.

Americana Global, Inc. reserves the right to update this policy at any time. The version posted at the time of your purchase governs your order.